Welcome

Welcome to KVS Pet Accessories where my love for my animals including my own inspired the opening of my shop. I pride myself on providing high quality custom made pet accessories for both dogs and cats.

WORKMANSHIP: All accessories are made with special attention to detail, reinforced stitching, best of quality fabrics, heavy duty collar hardware and love and care upon handling.

FABRIC PATTERNS & IMAGES: All of my pet accessories are custom made using a variety of different unique design fabric patterns. The images displayed are of samples for that particular listing. When you order a particular product listing, please understand there may be variations in the pattern fabric design and therefore, the image you see may not be totally identical to what you receive. If you would like it to look identical, please note this in the comments when ordering. Please make sure to view the sizings for all products as the size you order will be the size you receive.

Also, please understand that my sample collars with bow ties, and flower collar accessories are made in sizes ranging from XXS, XS, S, M, L and XL for viewing. when you order a collar with a matching bow tie or flower, you will receive a bow tie or flower in the same size of the collar unless you request a different size.

Payments

Payment is due at time of order. I accept Paypal, Visa, MasterCard, Discover, American Express and Etsy Gift Cards.

Shipping

Items purchased are made to order and products will be shipped out within 4 to 7 business days via USPS first class mail or parcel post. Shipping times may vary due to holidays or intake of orders. If you are in need of quicker shipping, please contact me as this service is available.

International orders will ship out via USPS first class international mail, however, delivery times may be delayed due to location and customs. Normal delivery is within 10 to 14 business days, however, there can be a delay in delivery of up to 3 to 4 weeks. Please allow for delivery delays.

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 12 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

RETURNS:
As each product is custom made to size for your pet, I do not accept returns. Please contact me if you have an issue with an order that you received.

EXCHANGES: If you have received the wrong item or a damaged or defective item, I will gladly exchange this for you. If you have selected the wrong size for your pet when ordering, I will allow exchanges, but I will not reimburse the shipping cost back to me. There will be a charge to reship out the new item as well. Unfortunately, embroidered items and bracelets can not be exchanged.

Additional

Please measure your dog or cat and provide requested information upon ordering all pet accessories to ensure you are ordering the correct size. Please make sure to contact me if you have any questions regarding sizing.

PLEASE ORDER AT LEAST 15 DAYS PRIOR TO ANY HOLIDAY TO ENSURE YOUR ORDER IS SENT OUT ON TIME. THANKSGIVING AND CHRISTMAS ARE VERY BUSY TIMES SO PROCESSING TIMES MAY VARY. MY SHIPPING TIME IS CURRENTLY ONE WEEK OUT.

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